OverviewThe Large Retail Service Program Manager serves as the primary contact for our largest existing and potential customers (over 5 MW), ensuring exceptional service and fostering strong relationships. This role involves customer engagement in areas such as service applications, rate inquiries, policy interpretation, outage response, and general support. The Program Manager acts as an advocate for customers, addressing their needs and facilitating effective communication and collaboration across internal departments.Responsibilities Customer Relationship Management: Build and maintain strong relationships with existing and potential large customers. Serve as a trusted advisor and primary contact for service inquiries a