Asst. General Manager                                                                               

JOB SUMMARY

The Assistant General Manager assists the General Manager in overseeing and directing all of the elements required to produce clean linen, delivered on time to our customer base each day.  This includes managing the human resources, equipment resources, utilities, and raw materials in the safest and most cost efficient manner possible.  The Assistant General Manager also assists the General Manager in overseeing sales within the defined region and working with the sales team.   

DUTIES & ESSENTIAL JOB FUNCTIONS

Assist General Manager in following duties and functions:

• Manage employee resources:  
  • Recruit, develop and retain solid performers both in the union and non-union workforce.
  • Ensure an awareness and adherence to company policies/procedures and legal requirements.
  • Maintain productive relationship with the union.
  • Spend adequate time on leadership and development in addition to management.
  • Manage shift scheduling and any gaps in coverage.
• Manage equipment resources:
  • Oversee plant maintenance through Chief Engineer.
    • Ensure equipment is maintained at optimum levels through PMs.
    • Ensure that maintenance is responding quickly and thoroughly to minimize down time.
  • Oversee fleet resources.
    • Ensure that vehicles are appropriately maintained and tagged.
• Manage Service Function:
  • Ensure that the service department is keenly aware of customer needs.
  • Maintain up to the minute knowledge of service outcomes.
  • Touch base with customers as needed to maintain optimum relationship.
  • Resolve service issues immediately to the satisfaction of the customer.
  • Ensure that Route Drivers are properly trained in both process and safety matters.
• Manage Production Outcomes:
  • Daily review and analyze departmental results
  • Make changes as needed to reach goals
  • Manage inventory appropriately
  • Produce periodic reports as needed
• Serve as Role Model for Safety:
  • Visibly endorse safety initiatives at all times.
  • Ensure that all employees know that SAFETY comes first.
  • Ensure that all safety training is done proactively and thoroughly.
  • Work interactively with Safety Coordinator on safety and workers compensation issues.
• Exhibit sound financial acumen:
  • Manage P&L monthly to meet desired goals
  • Explain cost variances monthly or as requested.
  • Interpret results effectively to recommend changes or enhancements to current practices.
• Communicate effectively with the Home Office:
  • Be self sufficient, yet willing to contact the Home Office for assistance.
  • Role model an openness to appropriate assistance from the home office management – eliminate “us versus them”.
• Other:
  • Any other duty as needed
  • Pitch in for any other job as needed to meet production requirements or cover for absences.

OTHER FUNCTIONS AND RESPONSIBILITIES

1. Must possess flexibility in work hours, with ability to work extended or variable hours.
2. Any other duties as assigned or deemed necessary.

DECISIONS THE INCUMBENT MUST SEEK APPROVAL FOR PRIOR TO EXECUTION:

• Hire or termination of a direct report
• Expenditure outside of guidelines of regular spending
• Change in software or processing

DECISIONS THE INCUMBENT MAY DECIDE AND EXECUTE WITHOUT PRIOR APPROVAL:

• Any day to day decision involving the smooth operation of a shift or department

QUALIFICATIONS

• At least 10 years experience in a production leadership role, preferably in the linen industry.
• Exceptional leadership skills – able to work with and communicate with all levels of employee
• Good computer skills
• Solid analytical abilities
• Good financial skills
• Creative problem solving abilities
• Consistent and temperate professional demeanor
• Prefer experience in a union environment
• Prefer prior experience managing a route force.
• Bachelor’s degree preferred but not required.

About Crown Health Care Laundry Services

Crown Health Care Laundry Services is the industry leader in the Southeast United States with locations in Florida, Georgia, South Carolina, Mississippi, Louisiana and Alabama. Crown Health Care Laundry Service is a privately held limited liability company. Founded in 1955, Crown Health Care Laundry Services has 26 years of experience exclusively serving the healthcare industry. We own and operate thirteen service facilities in seven states with our own fleet of 180 delivery vehicles. Crown serves over 2,500 hospitals, outpatient clinics and physician offices in the southeast. Our 1,600 plus associates process approximately 200 million pounds annually. We have the experience and infrastructure to meet our customers’ demand for quality patient care products, unparalleled service, and sound linen management solutions that help control costs. Additionally, all our plants have the unique distinction of being HLAC and TRSA certified as providing linens that are hygienically clean and TRSA Clean Green for our conservation measures. Crown Health Care Laundry Services understands that linen and linen providers must act as an extension of your patient care and reflect your organization’s... values. Our holistic approach to linen service distinguishes us from competitors. We deliver best practices and customized linen management solutions to meet your individual facility’s needs. This customer-centered philosophy makes Crown the Southeast’s leader in healthcare linen services.

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