Job Description

Job Title

Quality Manager

Position Reports to

Director of Quality and Compliance

Pay Classification

Exempt

Date of Job Description

5/3/2022

Education and Experience Requirement

Bachelor's degree, science or engineering preferred. Three years minimum supervisory experience. Five years quality experience in a manufacturing environment. AS9100 Quality Management System experience, preferred.

Skills Required

• Leadership to effectively manage customer requirements and expectations.
• Ability to motivate and encourage department personnel.
• Skilled at identifying and driving priorities to subordinates to positively effect department performance
• Demonstrated teamwork to work collaboratively with all departments to effectively accomplish company goals in the areas of quality, delivery, finance, and continuous improvement.
• Broad in-depth knowledge of quality control, quality assurance and quality management systems, especially AS 9100.
• Problem-solving skills to assist in root cause analysis and solution identification.
• Skilled at resolving internal and external quality issues.
• Ability to lead a quality audit team.
• Advanced computer and writing skills. Skilled in the use of Word, Excel, Powerpoint, Project Management and Analytics software.
• Ability to read, understand and explain schematics, blueprints and/or technical manuals.
• Effective communication skills to present ideas and establish report.

Minimum Job Requirements

• Physical- Generally sedentary work. Some light lifting may be involved. Proficient in the use of a PC keyboard with or without reasonable accommodation.
• Working Hours- fulltime employment
• Personal Traits- Excellent communication skills with positive teamwork and safety attitude. Conscientious attention to detail and accuracy while able to multi-task and trouble shoot. Must be "quality minded."
• Leadership: Displays good leadership qualities. Is a role model and sets the standard of productivity, safety and quality for employees of different levels to follow. Has a desire to mentor and develop employees.

Level of Responsibility and Authority

Responsible to ensure the quality of product being shipped thereby preventing customer escapes. Authorized to hold shipments if quality is suspect. Given organizational freedom and unrestricted access to top management in order to resolve quality management issues. Responsible for referring any information or new inquiries relating to statutory and regulatory requirements to the attention of top management. Appoints personnel authorized to disposition nonconforming material based on position, experience and knowledge of product/process. Authorized to hire and terminate employees within the guidelines of the HR policies.

Job Duties

• Responsible for day-to-day operations in Quality departments in both Wisconsin and Tucson facilities.
• Manage department employees including performance, evaluations, training, work assignments, problem resolutions, hiring and terminations in accordance with HR policies.
• Plan, manage, and audit the Quality Management System and procedures throughout the organization, ensuring adequate documentation and continuous improvement.
• Establish departmental goals that ensure forward progress of the quality organization.
• Report the Company's performance against the Quality Management System to senior leadership.
• Implement and maintain the Quality Management System throughout the organization.
• Support the Plant Managers in the continual improvement of processes and systems.
• Manage the process for Corrective and Preventive Actions.
• Ensure customer satisfaction through relationship, responsiveness, and continuous improvement.
• Report customer satisfaction data to top management.
• Lead or assist, as applicable, root cause investigations ensuring true root causes are identified. Implement and verify corrective actions and their effectiveness.
• Oversee the functioning and maintenance of departmental equipment, measurement instruments, and infrastructure to ensure product and process quality and quantity objectives are met.
• Ensure all dept. employees work safely and all hazardous conditions are eliminated.
• Ensure statutory, regulatory and environmental regulations are met within the department.
• Interpret Company's quality policies and communicate to others in the organization. Ensure cross departmental communication is accurate and effective.
• Perform supplier audits as necessary to support AS9100 compliance.
• Other ad hoc duties as assigned.

Bachelor's degree, science or engineering preferred. Three years minimum supervisory experience. Five years quality experience in a manufacturing environment. AS9100 Quality Management System experience, preferred.