Clipper Program Coordinator (Time-Limited Position)
Salary: $90,446.93 - $132,249.94 Annually
Deadline to apply is July 15, 2021 at 11:59 p.m.
A resume and cover letter are not required with your application, but highly encouraged.
The Metropolitan Transportation Commission (MTC) is the transportation planning, financing and coordinating agency for the nine-county San Francisco Bay Area. For more information about MTC, visit us at www.mtc.ca.gov.
Clipper® is the Bay Area's all-in-one transit fare payment system, making travel seamless and convenient for riders across all transit modes from Napa to San Jose. MTC manages the third party contract for operation and maintenance the Clipper system, which includes fare payment devices (card readers and other equipment installed on buses and at ferry and rail stations), as well as a back office system responsible for maintaining accounts and processing transactions; and coordinates delivery with twenty-three (23) participating transit operators.
MTC is currently hiring for one position to support implementation of the next-generation Clipper system and equipment. The selected candidate will support a variety of tasks for the Clipper Program, including planning, design, and implementation of the next-generation system. This position will support coordination and oversight of a broad mix of technology, integration, policy, and business process changes; requiring you to coordinate stakeholders (including but not limited to planning, finance and operations staffs for the participating transit operators), support installation of Clipper equipment, and work with a multidisciplinary team to solve problems. We're looking for people who are energized by delivering a complex technology program to improve urban mobility.
SKILLS AND ABILITIES
The ideal candidate will have the following knowledge, skills and abilities:
Experience building and maintaining effect working relationships with a wide variety of stakeholders.
Comfort navigating the difficulties of a complex project, technically and institutionally, and creatively solve problems.
Ability to identify and manage the resolution of system design and operations issues that may involve the Clipper Contractor, transit operators and/or other vendors and third parties.
Under supervision/direction from Principal, ability to conduct field research, organize findings and develop recommendations.
Strong writing and presentation skills, including authoring and presenting technical material to non-technical audiences.
The ability to analyze complex problems using data and qualitative information, distill complex data into simple charts or tables, frame options and articulate recommendations.
Strong meeting planning, management, and facilitation skills.
Demonstrated skills in the use of Microsoft Office products, including Excel, PowerPoint, and Word.
Knowledge of one or more of the following is desirable:
Technical program management, including coordinating with cross-functional, matrixed organizations
Project management skills, including identifying and managing resource requirements to meet schedules and objectives.
Practices, methods and techniques used in the development, testing, deployment, maintenance, and performance monitoring of systems and applications.
Current fare collection and onboard vehicle technologies in use for bus, ferry, rail, and other modes of public transit.
An appropriate combination of education and experience that has provided the required knowledge, skills and abilities is qualifying. A typical way of obtaining the required qualifications is:
Education: A Bachelor’s degree from an accredited college or university in an appropriate field related to the area of assignment, such as transportation planning, project management, public finance, transportation engineering, economics, business or public administration. A Master's degree is preferred. (Applicants with a degree issued from an institution outside the United States must have their transcripts evaluated by an academic accrediting service and provide proof of equivalency along with their application.)
Experience: For the Assistant level, minimum of one year of increasingly responsible experience in an appropriate field related to the area of assignment. For the Associate level, minimum of two years of increasingly responsible experience in an appropriate field related to the area of assignment. Preference will be given to applicants with additional relevant and professional work experience.
Possession of a valid California Class C driver's license and a safe driving record, or the ability to provide alternate transportation which is approved by the appointing authority.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Under the supervision and direction of the Clipper® Principal Program Coordinator, specific assignments and responsibilities include, but are not limited to, the following:
Coordinate and drive engagement with the Clipper Contractor, vendors and participating Bay Area transit operators (23 in total) in support of the multi-year design, build, and implementation of the next-generation Clipper system. This will include coordinating communication and activities with transit operator staff involved in planning, IT, maintenance and operations.
Support various aspects of Clipper operations which may include expansion to additional transit agencies, service or policy changes, and assist managing relationships with third-party partners.
Facilitate meetings with program participants, vendors, and consultants on operational, policy, and technical topics in order to inform decisions impacting the design of various components of the next generation system.
Under direction of a Clipper Principal and in close consultation with MTC staff, the Clipper Contractor, and consultants, support the preparation of contract change notices, evaluation and negotiation of contractor-furnished cost proposals, development of contract change orders, verification of technical compliance, and inspection and testing of final work products to ensure that requirements are met.
Following initial launch of the next-generation Clipper system, support requirements capture and coordinate stakeholder engagement, including transit agencies, for proposed system enhancements and additional features.
Recommend modifications to functional areas, policies, and procedures as appropriate.
Help to negotiate and resolve issues related to the transition of the existing Clipper system to the next generation system.
For a more detailed job description and to apply for this position go to: