Senior Clinical Process Engineer

The Senior Clinical Process Engineer serves to provide leadership for a variety of process improvement initiatives throughout the enterprise focused on clinical excellence, care across the continuum, and service line initiatives. This position will be responsible for identifying and analyzing opportunities for improvement in quality, safety and clinical operations as well as the design and execution of team-driven problem solving events. The senior engineer will provide guidance and mentorship to others in the department. This individual will conduct value stream analyses for facilities, across the continuum and across service lines seeking ways to provide safe, effective and efficient work streams. The senior engineer will work closely with multidisciplinary teams to develop and implement the Prisma Health Performance Excellence Model. The Senior engineer will provide coaching and support to facilities including physician practices, hospitals and post-acute facilities during implementation of standard work including huddles, huddle boards and a consistent approach to improvement. Critical to this position is the ability to facilitate and support projects from beginning to end, to efficiently collect and analyze data and to communicate effectively with team members from a wide variety of functional areas. The individual will work with clinical leaders, service line leaders and operational leaders to ensure best practice for learning and promoting an overall culture of continuous improvement and the tenets of the learning health system. The senior engineer will collaborate with L&OD and the academic programs to develop a learning management system and provide training and guidance on quality improvement initiatives. The senior engineer will serve as a coach and educator to embed improvement capability among all team members. In addition, this individual will work with a great deal of autonomy and must have extremely strong time management and organizational skills.

Accountabilities

• Lead implementation of standard work to include leadership huddles, huddle boards, and daily standard work across the organization. Work with clinical leaders, service line leaders and operational leaders to ensure best practice for learning and promoting an overall culture of continuous improvement and the tenets of the learning health system. - 30%
• Serve an organizational resource on improvement science and utilizes process improvement and change management skills to assist with embedding principles of high reliability and improvement science across the organization.  Collaborate with appropriate departments and the academic programs to develop a learning management system; provide training and guidance on quality improvement – 20%
• Collect and analyze quality, safety, operational and financial data and information; Identify opportunities, develop solutions, implement and sustain improvements; Analyze project proposals, related performance data, leader readiness and recommend prioritization of improvement project portfolio; Identify statistical trends and work with appropriate resources including, but not limited to Finance, to ensure that the business case for all projects is solid and based on appropriate, clear measures and goals; Select appropriate metrics for projects and apply measurement systems analysis to determine and ensure accurate measurement of cause and effect; Knowledge of qualitative and quantitative analysis principles and practices, including benchmarking, cost benefit analysis, outcomes management and statistics. - 20%
• Lead a variety of large and/or complex process improvement initiatives throughout the enterprise with focus on continuum of care and service lines using the Prisma Health Performance Excellence Model. - 20%
• Serve as a coach and mentor to other department team members. – 10%