Directs and manages BMH laboratory and technical operations to meet client expectations and business objectives. Responsibilities include technical program planning, organization, operations, and staffing in compliance with contract requirements, the BMH quality system, and applicable laws, regulations, accreditations, certifications, and licensure requirements.
ROLE AND RESPONSIBILITIES:
In accordance with applicable standards, regulations, and BMH quality system procedures, the Director, Technical and Quality Systems is responsible for the following:
Oversee company laboratory facilities, equipment, personnel, and related quality systems to ensure effective and efficient lab operation to meet client expectations, business objectives, and applicable accreditation requirements.
In coordination with the Chief Operating Officer and management team, develop and implement plans for the technical infrastructure of systems, processes, test methods, equipment, and personnel designed to meet the short-term and long-term growth objectives of the organization.
Develop, implement and maintain the technical controls, laboratory administrative and reporting procedures, and resources needed to effectively and efficiently meet contract requirements.
Achieve financial objectives by preparing applicable budgets;managing expenditures; preparing reports; analyzing variances; and initiating appropriate corrective actions.
Represent BMH with clients, government and industry representatives, and business partners as applicable. In coordination with the management team, pursue business development opportunities with potential new clients or additional/increased business with existing clients. Prepare and issue accurate cost proposals and contracts, conduct appropriate follow-up, and build client trust and rapport.
Oversee proactive client communication and project management within the area of responsibility, taking care to ensure clients are updated regarding the status of projects and/or potential risks to meeting applicable quality, cost, and/or schedule requirements.
Develop, implement, and maintain BMH Quality System manuals, policies, procedures, and training to meet business objectives and applicable accreditation requirements in the areas of product certification, third party inspection, and laboratory testing. Under BMH, the Director, Technical and Quality Systems performs the duties of Quality Manager for BMI and Deputy Quality Manager for BCI. This role also serves as Deputy Signatory for ISO/IEC 17020 Inspection/Audits.
Lead internal and external quality system and accreditation audits, prepare accurate and complete audit reports, and oversee corrective and preventive actions. Report to management on quality issues, trends and improvement needs.
Serve as the primary point of contact for BMH accreditors for the purposes of achieving and maintaining accreditations and/or relevant approvals by government agencies, regulators, industry associations, and others as applicable.
Provide for the competence, awareness, and training of internal and external personnel operating within the defined area of responsibility. Ensure that personnel are aware of their responsibilities for assuring impartiality, confidentiality, freedom from conflict of interest, and the relevance and importance of their roles in effectively implementing the BMH Quality System.
As an active member of the BMH operations team, the Director, Technical and Quality Systems must be computer literate and able to be trained and perform audits, inspections, and/or tests as needed in varying field/lab/office/manufacturing conditions. The responsibilities and requirements described in relevant company quality system procedures and the “Field Auditor/Inspector” job description (such job description hereinafter incorporated by reference) will apply.
All other duties as assigned.
EDUCATION/EXPERIENCE AND RELATED REQUIREMENTS:
Requires a bachelor’s degree in a business, engineering, or technical discipline and 5+ years of related experience. An equivalent combination of education training, and/or experience is acceptable in lieu of degree or experience requirements. Master’s degree or Licensed Professional Engineer is preferred, but not required.
Must possess direct knowledge or experience managing quality systems within the framework of an ISO/IEC 17065, ISO/IEC 17025, ISO/IEC 17020, JAS Law, and/or related accreditation/management system standards. Demonstrated training and/or experience leading or performing first party, second party, or third party management system audits in accordance with ISO 9001, ISO 19011, or similar auditing standard is required.
Must exercise sound management and technical judgment, superior ethics, and compliance to applicable policies and procedures in the conduct of job responsibilities. Must demonstrate a solid grasp if data analysis and performance metrics, be able to diagnose problems and define solutions quickly, and have foresight into potential issues.
Must be computer literate. Directly supervises work of management or technical personnel as required.
Travel up to 50% may be required to fulfill the responsibilities of this role. Successful candidates must be willing to travel both domestically and internationally, sometimes with little or no notice. Individual must possess or have the ability to obtain a valid US passport, visa, or other foreign travel documents as required.
Candidates must be capable of safely working in a variety of field, lab, office, and manufacturing environments. All BMH employees are responsible for conforming to BMH safety and security policies and procedures, as applicable. Must be capable of standing, sitting, or walking for long periods of time and must be capable of safely lifting and carrying loads weighing 25 lbs. or more. Periodic overtime including weekend or evening work is expected.
Benchmark International, LLC is committed to full compliance with the federal immigration laws and will not knowingly hire or continue to employ anyone who does not have the legal right to work in the United States. Upon hire, all employees are required to provide documentation verifying identity and legal right to work in the United States as a condition of employment. The company will not sponsor applicants for work visas.
Additional Salary Information: Benefits: Competitive Salary, Health insurance, Paid time off, Relocation assistance, Retirement plan
About Benchmark International, LLC
Benchmark International, LLC is the leading global product certification, third-party inspection and laboratory testing agency serving the wood products, concrete, steel, and consumer goods industries.