Help improve the quality and efficiency of the organization by collaborating with other individuals across multiple departments in different geographical locations to conduct data analysis, create reports, apply lean six sigma concepts, develop work instructions, write Standard Operating Procedures, develop training and facilitate root cause analysis of corrective actions. Occasional travel to other sites may be required. The Continuous Improvement Analyst will be based in Phoenix, AZ and report to the Director of Quality & Continuous Improvement.
Responsible for identifying and recommending process and quality improvement initiatives within the business.
Perform data analysis, trending, research, and investigation of facts, and creation of reports.
Participate in and lead business process review activities and apply statistical tools and lean principles in process re-engineering initiatives.
Support process owners on Corrective/Preventive Actions activity to help complete root cause analysis for non-conformances.
Support coaching, mentoring and monitoring of Quality & Continuous Improvement-related activities as needed.
Coordinate team project schedules, status reports, analyses and write meeting minutes.
Develop process for ensuring core processes across the company are documented, current and followed.
Assist in the review, and development of Standard Operating Procedures (SOP).
Participate in audits to ensure compliance and accuracy of work as well as compile audit findings in reports and distribute to management.
Apply expertise to train and coach teammates and business partners on policies, procedures and lean six sigma principles.
Lead special projects and ensure they are completed on time with accuracy and efficiency.
Bachelor of Science degree required. Equivalent combination of education and experience may be considered.
2 to 5 years of experience working in an ISO 9001 certified company and at least two years of experience in an analytic role within Customer Satisfaction/Success and process improvement.
At least one year of experience working in industries regulated by the Health Insurance Portability and Accountability Act (HIPAA) and/or by the Fair Debt Collection Practices Act (FDCPA).
Experience with growth technology environments is preferred.
Specific Job Skills & Abilities:
Proven commitment to providing excellent customer service within all dimensions of the job duties on a consistent basis.
Demonstrated ability to effectively interact with individuals and groups both within and external to the company to achieve desired results. Comfortable presenting and engaging with cross-functional teams and executive management.
Demonstrated ability to work in an MS Office environment. Highly proficient in Word, Excel (including the ability to create reports, formulas, v-look ups, charts and graphs), and PowerPoint. Advanced knowledge of SharePoint.
Demonstrated ability to analyze data. Experience doing data analysis, modeling, and/or analysis to support or drive business decisions.
Demonstrated good judgment and discretion.
Demonstrated ability to work independently and in a team environment.
Demonstrated ability to organize and prioritize job responsibilities and task effectively.
Demonstrated excellent verbal and written communication skills.
Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from a variety of both internal and external sources.
RevSpring, Inc. (www.RevSpringinc.com) is headquartered in Livonia, Michigan and has operational locations in Arizona, Pennsylvania, Ohio and New York. RevSpring is the leading provider of consumer receivables communication and payment technology. Its core service offerings include data hygiene and analytics, mail document creation and delivery (via US Mail), multi-channel communications, electronic billing and archival services and online payment tools, all while ensuring compliance with regulatory guidelines.
RevSpring offers a competitive benefit package including medical, dental, prescription drug, vision, life, 401(k), and paid time off.