About the Position:Position is located at Ventura Foods Headquarters in Brea, CA.
The Customer Quality Analyst is responsible for driving increased customer satisfaction by ensuring timely and accurate support and responses to significant compliance issues including quality and food safety related complaints and incidents. Serves as the primary technical liaison between key Customers (such as fast food chains), Ventura Foods plant Quality teams, and the VF Sales organization.
The role requires the ability to gather data from plants and convert it to customer facing formats. The Customer Quality Analyst will also ensure sustainability of improvement by maintaining records of customer audits and findings, and ensuring that CAPA activities are completed.
Frequent pro-active communication with the customer is a preferred behavior to build relationships and trust. The Analyst should monitor for trends in complaint or audit activity that might cause customer concern. The Analyst supports the development of 'one version of the truth' specification and documentation controls in the team SharePoint site.
The Analyst will at times participate in relevant Ventura Foods Operations and Quality Assurance teams and projects in order to meet business, customer and regulatory initiatives.
This role will be required to interface with other company functional groups of Technical Services, R&D, Culinary, HS&E, S&OP, Plant Operations, Finance, Marketing, Procurement, Legal and HR for appointed customer accounts. External contacts include: Customers, Trade Associations, Regulatory, and Academia.
Major Duties and Responsibilities:
Key contact between customer, plant and sales for high visibility complaints and incidents to foster quick responses and resolution.
Monitor complaints and audit CAPAs and ensure that plants are executing and sustaining the changes.
Provides key direction to plants relating to strategic accounts for requirements, complaint management, RCA/CAPA and resolution. Support plant QA managers in response to specific customer complaint resolution. Ensure appropriate and timely CAPA responses. May support customer audits and product start-ups.
Lead calls and reporting of incident management and action items, monitor action registers, support appropriate distribution of data and information to external audiences.
Manage specification management, expectation and spec updates, communication to and from Ventura manufacturing plants and coordination with R&D as it relates to specification management.
Create specifications for finished products. Manage customer portals as a tool for supporting and meeting customer expectations.
May attend customer cuttings, meetings, summits, etc as appropriate to support the account. Interface with appropriate level of leaders in the customer organization to provide confidence.
Develop SOPs as necessary to ensure continued Customer Quality.
May represent Manager, Director Technical Services and/or company at outside association meetings and/or conferences.
Collaborates, educates, and trains staff, operations management, and leadership relating to strategic account Quality and Food Safety plans. Keeps Ventura Foods current on all customer expectations via detailed communication updates to plant, HQ, and Sales staffs.
Must be willing to travel to plants, customers, and other industry related event.
Requirements & Essential Skills:
Requires BS in Food Science or related technical degree.
3-5 years experience in corporate quality, plant quality, product development or relevant discipline within the food industry.
Technical understanding of food science and quality assurance.
Complete understanding of FSMA, FDA 21 CFR, and USDA FSIS Directive policies. HACCP, HARPC, GMP, and Sanitation programs.
Food microbiology knowledge and technical knowledge of thermal processing and acidified foods a plus.
Experience managing and maintaining a Share Point database is preferred.
Organization and Project Management Skills.
Effective written and verbal communication skills.
Problem solving and influencing skills.
Accuracy and attention to detail.
Additional Salary Information: Compensation & Benefits: Competitive base compensation that will be commensurate with experience, and a comprehensive benefits package including medical, dental, vision, company-paid life insurance, 401(k) savings plan and profit sharing.
Ventura Foods is a leading national manufacturer of branded and custom shortenings, oils, dressings, mayonnaises, sauces, margarines, culinary bases and pan coatings for the foodservice, retail and ingredient manufacturing industries. As a maker of vegetable oil-based products, Ventura Foods exceeds $3 billion in revenue and produces over three billion pounds of finished goods each year. Ventur...a delivers high quality products at competitive prices. Throughout the company’s rich history, the core focus hasn’t changed: a dedication to helping our customers delight their customers and a commitment to remain the most agile food solutions company. In 2013 alone, Ventura received two highly coveted customer awards: Gold Supplier of the Year in the grocery category from Sysco, the world’s largest Food Service Distributor with more than $45 billion in annual sales, and the 2013 International Supplier of the Year from SUBWAY® the world’s largest food service chain.
Ventura Foods foodservice brands include Mel-Fry® and Extend® High Performance Frying Oils, Marie’s® dressings, Classic Gourmet® Dressings and Culinary Bases, SunGlow® Butter Blends, Phase® and Savory® Liquid Butter Alternatives, as well as White Cap® and Gold-n-Sweet® Pan Coatings. Licensed foodservice brands include Smart Balance® Buttery Spreads and Hidden Valley® prepared dressings. Retail brands include Marie’s® Refrigerated Dressings, Deans® Dairy Dips, LouAna® Oils and Gold-n-Soft® Margarines.
With 15 locations across the United States and an international office in Singapore, Ventura Foods employs approximately 2,500 people. Headquartered in Brea California, Ventura operates eleven manufacturing plants across the United States, along with foodservice, R&D, sales and export offices.