The holder of this position has the primary objective of managing the delivery of assessment services within the Americas. The Service Delivery Director will exercise commercial acumen, taking the lead on managing client relationships and identifying market opportunities for actual and future business developments.
Working in conjunction with Commercial, Operational and Finance leadership teams, the Service Delivery Director also has ownership of sector specific revenue and gross profit targets, proposing and monitoring forecasts, budgets and strategic plans.
Periodic review of operational resource planning, defining quantity, mix and optimum locations of assessment services teams
Reduction of hire-to-delivery lead-times (improve onboarding process)
Expansion of assessor competence (e.g. deeper expertize knowledge and/or multi-scheme qualification) to improve assessment services value proposition and market differentiation and/or to optimize delivery flexibility
Interact internally and externally to accelerate market penetration and assure business growth
Improvement of service quality, reducing errors, technical failures, and rework
Assure that all full time assessors availability are utilized to maximize efficiency, by working in collaboration with the Planning Manager
Acting as an evangelist of our brand promise of “making excellence a habit” and guided by our business values
Assure that clients are on the center of our management decisions
Required to conduct frequent domestic and international travels within the USA, Canada, Mexico, Brazil, and any other country as needed.
50% traveling is expected (by land, air, etc.)
Bachelor’s Degree in Engineering, Business Administration or equivalent.
Lead Assessor qualification or relevant sector professional qualification inside specific industry is a plus
MBA, MS, MA or any advanced degree is a plus
At least 10 years of relevant progressive professional work experience
Proven ability to achieve and deliver results through driving improvements in organizational effectiveness and performance with limited supervision
Ability to read, understand and/or speak Spanish, French and/or Portuguese a plus
Additional Salary Information: Competitive pay based on experience.
Our ambition is to be recognized and valued globally as a best-in-class company; a client-driven, efficiently-run, growing business. BSI has come a long way since being founded in 1901. Today, we’re a global business services organization, respected world over for the development of standards; assessment of management systems; testing and certification of products and services; providing software ...solutions; and the delivery of training courses. We offer diverse career paths from auditing to sales, product development to finance, and from IT to marketing.
With Over 4,000 employees working with over 80,000 clients in 172 countries it means that career opportunities are vast. BSI challenges mediocrity and complacency to help embed excellence into the way people and products work. That means showing businesses how to improve performance, reduce risk and achieve sustainable growth.
Our Vision: “Making excellence a habit”, it describes our way forward and our aspiration each day.
Our Mission: “To help organizations embed excellence”, and states our shared purpose.
Our Values: “Integrity – Continual improvement – Inclusivity”, guide us in the way we work and help us deliver our Vision and Mission.
What we offer:
BSI offers a competitive salary, group-sponsored health and dental, short-term and long-term disability, a company-matched 401k plan, company paid life insurance, 11 paid holidays and 4 weeks paid time off.
BSI is an Equal Opportunity Employer and we are committed to diversity.